Shipping Policy

At ResearchChem.nl, we aim to provide clear shipping information and careful handling of every eligible order. This policy explains order processing, delivery, and assistance with shipping issues.

Shipping Destinations

We ship to [insert supported countries or regions], subject to product restrictions and carrier availability. Certain products may not be eligible for delivery to particular destinations.

We do not dispatch orders where shipment is prohibited or where required documentation cannot be verified.

Order Processing

Orders are normally processed within 1 business days after payment confirmation and completion of any required checks.

Processing does not include transit time. Weekends, public holidays, stock availability, or additional documentation requirements may affect dispatch. If an issue prevents us from processing your order, we will contact you using the details provided at checkout.

Shipping Costs

Shipping charges are are calculated on checkout . The applicable shipping charge will be provided before you complete your purchase.

Packaging and Handling

Products are packaged according to their handling requirements and applicable transport rules. Any required safety labels, shipping declarations, and accompanying documents must remain visible and accurate.

Tracking Your Order

Where tracking is available, dispatch confirmation will include a tracking number or tracking link. Tracking updates may take time to appear after the carrier receives your shipment.

If you have not received shipping confirmation within the stated processing period, contact us with your order number.

Delivery Address

Please check that your delivery address and contact details are complete and accurate before submitting your order.

If you notice an error, contact us promptly. Address changes after dispatch depend on the carrier and cannot be guaranteed. Any applicable redirection or reshipping charges will be explained before further arrangements are made.

Customs and Import Requirements

International deliveries may require customs clearance, import permits, or additional documentation. Product availability on our website does not guarantee that a product can be imported into every country.

Any customs duties, import taxes, or clearance charges not included in the purchase price will be identified where known. Please contact us before ordering if you are unsure about delivery eligibility or documentation requirements.

We do not misdescribe shipments, understate their value, or omit required declarations.

Delayed, Missing, or Damaged Deliveries

If your shipment appears delayed or missing, contact us with your order number and tracking details so we can investigate with the carrier.

For damaged deliveries, retain the packaging and provide photographs where safe to do so. Do not open or handle a package that appears to be leaking; follow the carrier’s safety instructions and contact us promptly.

We will review the circumstances and explain the available resolution. Reporting a shipping issue does not limit any applicable statutory rights.

Undeliverable or Returned Shipments

A shipment may be returned because of an incomplete address, unsuccessful delivery attempts, failure to collect, or destination restrictions.

If this happens, we will contact you to discuss the next steps. Any proposed additional charges will be explained before reshipment is arranged.

Contact Us

For shipping questions or delivery assistance, contact ResearchChem.nl through the contact options listed on our website. Please include your order number so we can assist you efficiently.